orange light but my HP Pavilion p6-2090d Desktop PC wont turn on

[ahmadhilmiaris]

Help me please my HP Pavilion p6-2090d won't power on, usually when i press the power button, it'll be blue, but now instead of blue it is orange. It started when my pc suddenly off and it happen frequently, i thought it was a software error but upgraded to Windows 8 with personal files save only. 

[RedRose0528]

Hello Ahmadhilmiaris,

You state the computer will not turn on, is that correct? I will be happy to help you.

I would like you to attempt a hard reset first.

1.       Remove all cables and connections from the computer including the power cord

2.       Press and hold the power button for 30 seconds

3.       Just reconnect the mouse, keyboard, monitor, and power only

Try to boot the computer to see if anything different happens. Please respond with your results.

Thanks 

[ahmadhilmiaris]

Hello RedRose0528,

That's correct, but sometimes when I try and boot up it can boot up but after maybe an hour it will shut down like a power failure and won't boot up the next time I try to boot up.

I tried doing those three steps but nothing happens.

Sorry for the late reply but thank you for willingly helping me in my problem.

Ahmadhilmiaris

[RedRose0528]

Ahmadhilmiaris,

I would like you to look on the back on the computer underneath the power cord plug in. There should be a power indicator LED visable, can you tell if it's on or off, or solid or flashing.  

Please respond back at your earliest convenience.

Thanks

[ahmadhilmiaris]

Redrose0528,

The led it's on, and solid.

[RedRose0528]

Ahmadhilmiaris,

Thank you for your quick response.

The video cables that run from the back of your computer to the monitor, which cables are you using? VGA (blue), DVI (white), also do you have just 1 video cable connected?

Please respond back at your earliest convenience.

Thanks

[ahmadhilmiaris]

Redrose0528,

No thank you for your time to reply me.

I'm using a VGA cable, and yes I only have one VGA connected.

[RedRose0528]

ahmadhilmiaris,

Here is a document  hat I would like you go go through, if there is anything in the document that you have already attempted just move on to the next step. Let me know if it helps you narrow down the cause of your issue. 

Please respond back at your earliest convenience.

Thanks

[ahmadhilmiaris]

Redrose0528,

Alright, I'll let you know as soon as I'm done

Thank you

[RedRose0528]

ahmadhilmiaris, 

Okay, I will be monitoring your thread.