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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-18-2014 12:46 PM

HP Recommended

I recently moved my Desktop, and Vinyl Cutter / Plotter to another room. Now, for some reason, my Vinyl cutting software won't recognise any USB Com Ports, and therefore, will not cut.  (I have tried configuring it for each port with no luck). When I open Devices and Printers and look at USB/ Serial Properties of the Cutter, it shows that its on Com9... and I only have 6 USB ports that I know of.  First question.. where do I look to identify which USB ports are which #s.  4 in back of pc, and 2 up front.

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‎10-18-2014 07:44 PM

HP Recommended

Com refers to the COM port, and is a 'serial port".  Change it to the USB port.

PS<> moving hardware does not cause this problem.   Someone changed the settings.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

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2 REPLIES 2

‎10-18-2014 07:44 PM

HP Recommended

Com refers to the COM port, and is a 'serial port".  Change it to the USB port.

PS<> moving hardware does not cause this problem.   Someone changed the settings.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

‎10-18-2014 08:43 PM

HP Recommended

Thanks for the fast reply.. I  reinstalled the Plotter drivers (for the 3rd time), and this time they installed (automatically) to com 6.  Formerly, it was going to com 9 or com 10, neither of which is in the dropdown list in the software. (only went up to 6)  The software (Flexi Sign Pro) requires that the Production Mgr. profile matches this location, so it can communicate with the Cutter/Plotter.  Anyway.. it's up and running again!  Thanks again.. if you hadn't replied, I probably wouldn't have tried the 3rd install, and I'd still be here scratching my head, (and cussing alot)

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