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Richnguyen
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Solved!

"Check Video Cable" Message on HP 2311x (different issue than original post by jca93)

HP Recommended

Hello,

 

Monitor Status displays:

--

MONITOR STATUS

DVI: No Signal
HDMI: No Signal
VGA: Active

 

Auto-Switch Source: Off

Default Source: VGA

 

Recommended Settings: 1920 x 1080 - 60 Hz

--

 

I only have VGA cables, so I do not use DVI or HDMI to connect monitor to computer. I was configuring the On-Screen Display (OSD) when I accidently went into Source Control Options and changed the video source from VGA to HDMI (or DVI, whichever one is placed directly above VGA).

 

By default, auto-switch should be on, but I turned it off a month prior. Computer is not affected, only monitor. I have tried to access the Source Control Options, but the OSD does not pop up.

 

My question is: is it possible to fix this issue, error without purchasing the other 2 types of cables? Is it possible to open up the OSD?

 

Help from an HP Expert or the community will be much appreciated. If you need me to provide more information, I will be happy to comply.

1 ACCEPTED SOLUTION

Accepted Solutions
lasvegaswireman
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Message 2 of 5
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Please try performing a hard reset on your 2311x monitor;

 

1. Disconnect the power cord from the monitor.

2. Hold down the power button for 30 seconds.

3. Plug the power cord back into pc.

 

This should clear your current video source issue and your OSD issue by returning the settings to factory.

 

Please send KUDOs

Frank

***** Please click the "White Kudos" Thumbs Up to say THANKS for helping *****
***** Please click the "Accept As Solution" on my post, if my help solved your issue *****
***** This is a user supported forum. I am a volunteer and I don't work for HP *****

HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240
HP ENVY x360 m6-w103dx - Windows 10, 8GB RAM, Intel HD 520

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lasvegaswireman
Level 15
9,487 9,409 1,671 4,710
Message 2 of 5
Flag Post
HP Recommended

Please try performing a hard reset on your 2311x monitor;

 

1. Disconnect the power cord from the monitor.

2. Hold down the power button for 30 seconds.

3. Plug the power cord back into pc.

 

This should clear your current video source issue and your OSD issue by returning the settings to factory.

 

Please send KUDOs

Frank

***** Please click the "White Kudos" Thumbs Up to say THANKS for helping *****
***** Please click the "Accept As Solution" on my post, if my help solved your issue *****
***** This is a user supported forum. I am a volunteer and I don't work for HP *****

HP a1632x - Windows 7, 4GB RAM, AMD Radeon HD 6450
HP p6130y - Windows 7, 8GB RAM, AMD Radeon HD 6450
HP p6320y - Windows 7, 8GB RAM, NVIDIA GT 240
HP p7-1026 - Windows 7, 6GB RAM, AMD Radeon HD 6450
HP p6787c - Windows 7, 8GB RAM, NVIDIA GT 240
HP ENVY x360 m6-w103dx - Windows 10, 8GB RAM, Intel HD 520

View solution in original post

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Richnguyen
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Hello Lasvegaswireman,

Thanks for the quick reply. Before I went to sleep, I unplugged the monitor power cord. I woke up to see my parents using it just fine. I'm not familiar with this Kudos system, but I am more than happy to comply after the fix. Again, thanks for the help anyways. I basically did an extended version of this method.
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Puddingec
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I am having a similar issue my monitor is saying the same thing except. I it's default is on dvi and I only have a vga cord. I tried this and the same thing happend the montior keeps saying going to sleep can someone please help. I am in nursing school and I really need to do my homework
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KSHEERASAGAR
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I AM NOT ABLE TO INSTALL MONITOR DRIVER IN MY PC 

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