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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-13-2017 06:45 AM

HP Recommended
Product: Prodesk 490 g3
Operating System: Microsoft Windows 10 (64-bit)

Hi Guy's and Girls,

 

a brainbreaker for you.

Prodesk G3 since 2 jan this year. (actually two of them for both sons)

one of them isn't connecting to internet anymore, i believe since a windows update.

Checked about everything: it went back to the reseller twice but isue not solved. actually bought a TP link usb-ethernet adaptor today that isn't doing the trick either!

the second one which connects to the same router works just fine

 

If i do a ping to the router it loses a lot of pings  which stops it from connecting to internet. it says it sees a broken cable . but if i put it in my laptop everything is working ok.

 

any ideas?

 

Erik

 

1 REPLY 1

‎05-13-2017 12:18 PM - edited ‎05-13-2017 12:19 PM

HP Recommended

Windows 10 has been wrecking havoc with the Realtek ethernet adapters because of the driver.  Supposedly you can update the driver by going directly to the Realtek site and installing the latest driver.  That, however did not fix my  problem, either.  I have a non-HP desktop that is using the Realtek ethernet on-board device and keeps telling me there is no internet access.  I ended up getting a WiFi adapter after trying several different add-on cards that used different manufacturer's chipsets.


I'm not an HP employee.
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