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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-11-2017 07:05 PM

HP Recommended
Product: HP ENVY Desktop 700 406
Operating System: Microsoft Windows 10 (64-bit)

My computer crashed....  (some Files were lost/deleted or ??) cannot reboot desktop... only black screen. 

 

Now to the point that only option is a complete factory re-set.  (I have already backed up all my files from my Desk Top Computer HD onto an external HD, to reload once a reset can be done.)

 

BUT, when I try to do a reset I  get a partition error message that will not allow a reset to be done.   So, at this poiit it appears I need a windows 10 operating sytem installation disk/download.... Which I do not have.  The Windows 10 was preloded on my computer, when I purchased it... and so did not get an installation disk.

 

Question:  Where do I find/get an Installation Disk or a download... and will it cost me to purchase one, since I already had one on the New computer that I purchased (now 2 yrs old/out of warranty)

 

Any assistance, Info will be greatly appreciated.  (this has been a night mare.. for about 2 weeks... )  hope someone can help  ( to make this more stressful... I just got out of hospital with Hear Attack.. after a week of treatment) 

 

Thanks a million for your kind attention. 

1 REPLY 1

‎04-11-2017 07:39 PM

HP Recommended

Hi:

 

According to the product specs for your PC, it originally came with Windows 8.1 from the factory.

 

https://support.hp.com/us-en/product/hp-envy-700-400-desktop-pc-series/7161708/model/7269341/documen...

 

So, the only recovery media HP sells for your model is for W8.1. 

 

I don't know what that would cost, since I don't work for HP, but probably somewhere in the neighborhood of $30.00.

 

https://support.hp.com/us-en/mediaorder/HP-ENVY-700-400-Desktop-PC-series/7161708/model/7269341/soft...

 

However, you can make your own W10 installation media by using the Media Creation Tool at the link below, to reinstall W10.

 

https://www.microsoft.com/en-us/software-download/windows10

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