• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-24-2016 10:23 PM

HP Recommended
Product: touchsmart 310-1110a
Operating System: Microsoft Windows 7 (64-bit)

hi 🙂 I have a touchsmart 310-1110a all in one pc. ive had it since 2009. its great! but it is getting too slow for what i need so im upgrading to a HP laptop and giving the pc to my daughter. i would like to get rid of all the crap that i have on it so my 14 yr old can use it for her assignments etc.

Im assuming i can rest it to its windows 7 factory defults and erase all the software ive loaded onto it and all my work files out of the hard drive??

If so how an i do this?? i cant seem to find anywhere in the support assistant that tells me what to do.

 

also if i back the pc up first can i transfer all my stuff to the new laptop as it will be hp too?

 

thank you so much for your help!!!

 

1 REPLY 1

‎06-25-2016 11:46 AM - edited ‎06-25-2016 11:50 AM

HP Recommended

Greetings,

 

Please refer to this HP Support document.

 

The article also explains, or has links on how to create a recovery disc set or USB stick.

 

Cheers!

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.