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02-09-2017 01:45 AM
When I first bought my HP Pavillion several years ago I noticed that occasionally a odd symbol appeareed on the screen. It looked like two small triangles one on top of the other. I soon found out that when it was operational I could control the rate of scrolling. I never found out how to controll this gizmo but now it is driving me mad. If I happen to be looking at page 400 of a large document, it suddenly takes over and races the page to the start or end of the document. This may be handy if it is controllable but right now I would love to do something to cancell its mad operations. This forum talks about synaptics but I am loath to enter the driver in case it has nothing to do with the problem. I would appreciate some help here.
02-09-2017 12:39 PM
Let me take a moment to thank you for posting on the HP Support Forums.
I understand that you have an HP Pavilion 20-b020a All-in-One Desktop PC and due to the auto scroll working so fast through a huge document, it makes it difficult to read. I appreciate the steps you have performed and have certainly done a good job.
I would like to know the following information to assist you better:
- Are you using the same USB mouse that was shipped with the PC or is it a different mouse?
- If it's a different mouse, then do you have the drivers for it?
Meanwhile, I did some research and found a few steps in Windows 10 that should help. Please try the below steps:
- Open Settings app. You can either click Settings icon on the left side of the Start menu or use Windows + I hotkey.
- Click Devices (Bluetooth, printers, mouse).
- Click Mouse and touchpad to see settings related to them.
- Finally, turn off the option titled Scroll inactive windows when I hover over them. And if it’s turned off, you can enable the same here.
Please find the detailed steps in this link: Mouse Features and Settings (Windows 10, 😎
Hope this information is useful. Let me know the results. All the best! 🙂
02-10-2017 05:08 AM
Thank you ever so much for your rapid reply. I am sorry to say that the info you gave me didn't help. As I followed your instructions, the data that appeared was not quite the same as you suggested. Perhaps my computer was an earlier or later version than you used. I even tried to snip off my version of the page but it would not let me paste it in. I think my version is much earlier. As a resort if you need it I can copy the snip and send it by direct email. That may help.''In answer to your original question; no, my mouse is the original hp version as shipped with the computer. Thanks for your help so far - I look forward to any further help uoi may have to offer.
02-10-2017 11:31 AM
You're most welcome. I appreciate you taking your valuable time to troubleshoot.
I suggest you try the below steps:
In Windows, search for and open Change the mouse pointer display or speed.
In the Mouse Properties window, click the Wheel tab.
- Under the Wheel tab, there would be an option to reduce the number of lines while scrolling.
If that option does not appear then let's uninstall the mouse drivers and restart the PC:
- Open Device Manager.
- Expand "Mice and other pointing devices."
- Right click on the mouse drivers listed under "Mice and other pointing devices" and click on Uninstall.
- Restart the PC and during the restart, the drivers will get reinstalled by Windows.
Hope this helps. Let me know what happens. Thank you again!