washed out face when using my HP's built in webcam

[StrawberrySue]

I am trying to use the built in webcam on my HP Envy Beats All in One PC and my face is all washed out bad no matter if the blinds are drawn or wide open with great natural light.  I want to use my webcam to to makeup videos so it's important the audience can see my face naturally and how it changes as I apply makeup.

[The_Fossette]

Hi @StrawberrySue

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are having an issue with the webcam video quality.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the webcam was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, follow the steps in the below article and check if it helps.

http://hp.care/2pzDiUX

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[StrawberrySue]

I have only recently started using my built in webcam so I am not sure if it's been working normally.

No software or hardware changes recently.

Just looked in the camera settings to see if there was any thing to adjust my washed out face.

[The_Fossette]

Hi @StrawberrySue

Thank you for the information.

Follow the steps in the below article and check if it helps.

http://hp.care/2pzDiUX

Let me know how it goes.

[StrawberrySue]

You already sent me that website and it didn't help.

[The_Fossette]

Hi @StrawberrySue

Follow the steps in the below article and check if it helps.

http://hp.care/2rnG5Oz

Let me know how it goes.