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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-20-2017 09:14 AM

HP Recommended
Product: HP 110-210 desktop PC
Operating System: Microsoft Windows 10 (64-bit)

Windows 10 was OK but now PC cannot accept Windows updates. Takes several attempts and finally I got msg saying "Restoring your previous version of Windows"

Please, help!

2 REPLIES 2

‎02-20-2017 11:33 AM - edited ‎02-20-2017 11:33 AM

HP Recommended

@CAC2

 

Hello;

Allow me to welcome you to the HP forums!

 

When you say is is returning to a "previous version of Windows", is that still Win10, or is it a prior OS?

 

And, please provide the version of Win10 you are running right now.  If you don't know that, open a command window and enter "winver" (without the quotes).


We can proceed when you provide the information.

Thanks



I am a volunteer and I do not work for, nor represent, HP
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‎02-23-2017 03:38 PM

HP Recommended

My version of Windows is : 1607

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