Difference between username, email address and screen name
First of all, we would like to remind everyone the difference between username, email address and screen name.
Your username is an element of your HP profile and it's your user identifier. It is used to sign in to the forum and any other HP applications, and it's not displayed anywhere on the forum.
To simplify things, HP applications don't ask specifically for a username during the registration process, instead they use the email address you provide on the sign up form. You have to option to change your username later, but we recommend it to be the same as your email address to avoid confusion.
Your primary email address is the email address all HP applications will use to communicate with you and send instructions to recover your credentials -if needed-. You can also change this on your profile, just keep in mind that changing your email address doesn't automatically change your username, and viceversa.
Your screen name is how you will be known on the forum. It is attached to your activity (replies, private messages, leaderboards, etc) and it's not the same as the username mentioned above.
Click on "Sign up/Sign in" at the top of any forum page
Click on "No HP account? Let's change that."
Fill the sign up form (first name, last name, email address -this will also be your username-, country of residence). It's important that you use a valid email address, since we will be sending a verification code to complete the registration process.
Click on "I'm not a robot"
Click on "Sign up"
We will send you an email with a verification code. If you don't receive it after a few minutes, try checking your spam folder, if you don't find it there, try clicking on "Didn't receive the verification code?"
Enter the verification code on the form and click "Submit"
If the code is correct you'll see a confirmation and will be redirected to the forum to choose a screen name for your new account.
(1) Sign up/Sign in link(2) "No HP account? Let's change that" link(3)(4)(5)(6) Sign up form(7) Verification code email(8) Verification code form(8) Email verified confirmation(9) Choose your screen name
How do I sign in with my social account (Facebook, Twitter, Google or LinkedIn)?
Unfortunately, due to the way that social sign in works on the new experience we decided to disable it for now to avoid account conflicts. We're sorry for the inconvenience.
But that doesn't mean you won't be able to access your forum account. it's still there, and you can access it using your HP credentials. Just follow the steps to recover your username using the email linked to your social account, then reset your password with that username.
This could be the case if, for some reason, your username and your email address are not the same. Our previous sign in experience allowed users to sign in with either their username or email address, the new experience doesn't allow users to log in with their email address.