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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-28-2009 06:13 PM

HP Recommended

:Crying: 

I have this photo scanner 1000 that I bought in 2004. It worked fine and I had no problem with it. Then last year after not using it for some time I tried to scan a picture and all that came out was a black impage with a read line a short distance in from the left side. I thought maybe there  was something wrong with the software so I got a new CD from HP, it is the same version as the original that came with the scanner. I uninstalled the original and installed the new anyway but nothing changed the scan result in the same image, black with the red line on the left. When I watch the scan progress the scan bar is lighted all the way during the scan and the image appears on the moniter except there's no picture. My operating system is XP
 Home Premium. Computer is an ACER Aspire One. I've tried it on 2 other computers with the same results.  Anyone out there with an idea what the problem might be.

 

Thanks

BobN
2 REPLIES 2

‎03-28-2009 07:02 PM

HP Recommended

:HalfEyes:

 

Sorry!

 

Guess I wasn't paying close enough attention and got this posted on the wrong forum.  I meant for it to be in the Other and I have reposted it there.

 

Thanks

BobN
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‎03-29-2009 07:08 PM

HP Recommended

Thanks for visiting the Consumer Support forums.  I am going to lock this thread since it has been reposted in the appropriate forum.

 

Thanks!


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