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02-03-2021 02:28 PM
I got my G2 yesterday, as soon as I tried plugging it in I only got a 4-1 error no matter what USB port I put it in. I called support today and the guy told me my USB bandwidth was too low. I don't know a lot about computers but I do have a 3.0 port and it still doesn't work. I have all the drivers updated and IDK what to do. I am using a Dell g5 5090. Please use layman terms because I am an idiot.
02-03-2021 02:50 PM - edited 02-03-2021 02:54 PM
Is the led light on, on your HP Reverb G2 power-brick connection cable ? If it doesn't turn on after you connect the headset to the USB-C port your system won't detect it properly.
I looked up your system and it looks like it has multiple usb ports in the front and back. Do not use the front usb ports because computers are usually configured to provide less power to the front usb ports as opposed to the usb ports on the back.
However, you should be able to use that front usb-c port ( The smallest port in the front besides your audio and mic input. ) or use the adapter that was included with the HP Reverb G2 with a usb 3.1 port on the back of your system, not the front.
If this fails, disconnect all the cables from the computer and headset and try to re-seat the cable to the headset. Re-insert it with equal firm pressure until you hear it click into place. Take your time and do not force it. Sometimes it appears to be connected but it's not, the click will confirm that it is.
Now reboot system and try to re-connect.
02-03-2021 09:38 PM
I have tried all of that, none of them have worked. The USB-C port doesn't work at all, and all other ports gave me the same error. I tried to find solutions all day today and yesterday to no avail. I'm considering just refunding it and getting another headset entirely. Thank you for the advice anyways.
02-03-2021 10:27 PM
If the USB-C port doesn't work and the adapter that was included also fails your headset is not getting the required power. Your system will continue to yield errors until you manage to get the power brick led to turned on via the USB-C cable.
I get the frustration and lack of official support. I'm doing what I can to help out the community temporarily.
I would check the Windows device manager for any USB port errors and I would consider buying a compatible expansion card that offers USB 3.1 and USB-C ports to bypass the computers current chipset.
Maybe that will resolve your issue. The only other thing I can think of is that your system power supply is too weak to provide enough juice to handle the headset.
02-03-2021 11:08 PM
So the light comes on ? You said USB-C was not workings at all ..
Ok, did you try uninstalling Windows Mixed Media drivers from Windows 10, rebooting and re-installing it ?
How to uninstall windows 10 mixed reality portal.
1. Click on Start Menu > Settings > System > Apps and Features.
2. Wait till the app list is populated.
3. Click on the Mixed Reality Portal.
4. It will reveal the menu to Move and Uninstall.
5. Click on the Uninstall button to remove the Mixed Reality Portal from Windows.
The headset doesn't turn on until it senses motion on your head or you gently sway it left to right in your hands. Mine stays off until I put it on or move it a few times to trigger Windows Mixed Reality home.
Windows 10 also rolls out updates via the Windows store application accessible via the start menu. Those may be different then the ones they officially roll out via the standard system updates. The ones from the store app are usually directly associated with the Windows Mixed Reality headsets.
If any updates are available it will let you know on the top right of your screen after you launch the Windows store app.
To avoid damage, I always go to start menu and opt to sign out of my Windows account when the headset fails to turn off once I exit Windows Home or SteamVR. The headset sometimes fails to turn off completely and that is how I do it safely before unplugging it from outlet. You can shutdown the PC too but it's easier to sign out of Windows login and cause the headset to power down.
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