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antaru
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AMD Freesync not working on HP 24fh monitor with HP Envy x360

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HP 24fh
Microsoft Windows 10 (64-bit)

I have a HP 24fh Monitor. When I select Gaming - FreeSync through the  menu I get a "AMD FreeSync ON" message on my monitor. However, when I can't enable AMD FreeSync in Radeon software. It shows as not "Not Supported".

 

I am using all the provided accessories by HP for the connections: HDMI cable that comes with the monitor, and USB type-C to HDMI 2.0 adapter included with the laptop.

 

I have also updated all drivers. When using the laptop display, AMD FreeSync works.

 

Please tell me what do I need to do to get this to work. Thank you.

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KrazyToad
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@antaru

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please run the AMD Auto Detect Tool: https://www.amd.com/en/support

 

Also refer to this Link: https://www.amd.com/en/support/kb/faq/dh-013

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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antaru
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Thank you @KrazyToad.

 

I did go through all those before but it still doesn't work. I believe there is no fix for now because Freesync only works if it's DP-DP connection or HDMI-HDMI connection (see https://community.amd.com/thread/229592).

 

My current laptop and monitor port selection needs the setup to be DP-HDMI connection.

 

Shame. I'll return the monitor. 

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KrazyToad
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@antaru

 

Thank you for keeping me posted

 

Drop us a message anytime you need help with your HP Products

 

Thank you

KrazyToad
I Am An HP Employee

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