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07-14-2020 04:27 PM - edited 07-14-2020 04:48 PM
I have a HP 24fh Monitor. When I select Gaming - FreeSync through the menu I get a "AMD FreeSync ON" message on my monitor. However, when I can't enable AMD FreeSync in Radeon software. It shows as not "Not Supported".
I am using all the provided accessories by HP for the connections: HDMI cable that comes with the monitor, and USB type-C to HDMI 2.0 adapter included with the laptop.
I have also updated all drivers. When using the laptop display, AMD FreeSync works.
Please tell me what do I need to do to get this to work. Thank you.
07-17-2020 07:41 AM
Welcome to HP Community
I have gone through your Post and would like to help
Please run the AMD Auto Detect Tool: https://www.amd.com/en/support
Also refer to this Link: https://www.amd.com/en/support/kb/faq/dh-013
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
07-19-2020 04:15 AM
Thank you @KrazyToad.
I did go through all those before but it still doesn't work. I believe there is no fix for now because Freesync only works if it's DP-DP connection or HDMI-HDMI connection (see https://community.amd.com/thread/229592).
My current laptop and monitor port selection needs the setup to be DP-HDMI connection.
Shame. I'll return the monitor.
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