Arizona Sunshine & HP Reverb G2 - Headset Display All Black

[ReverbG2er]

Rig:  ASUS TUF Gaming A15; OS Version: Windows 10 Home 64-bit, 21H1 19043.985; AMD Ryzen 7 4800H with AMD Radeon Graphics; Nvidia GeForce GTX 1660 Ti; RAM: 16GB.

Sometime between March and May something headed south with the HP Reverb G2 as far as SteamVR gaming is concerned.  Everything worked perfectly in March.  I take April off.  In early May I update EVERYTHING -- OS, drivers, software -- everything.  Crank up any of my apps on SteamVR post-updating and -- BAM! -- headset display goes all blue and SteamVR freezes/dies.  (I have an open support ticket going with Steam -- so far nothing that fixes this issue.)  OK, so what about trying a non-Steam game?  Hmmmm, . . . let's try Arizona Sunshine.  I go to the Windows Store (specifically *not* Steam), plunk down my money, download, and crank it up.  After a long loading time I see my virtual hands and complete the waist calibration thing and push the "Continue" button, and . . . nothing.  Eye displays are all black (powered -- I can see a "glow" to them, just all black).  I can hear some faint music playing in the headset, so the software seems to still be working, just not displaying anything.  Anybody experienced this?  Have a fix?

[praveenbv]

Hi@ ReverbG2er,

Welcome to the HP Support Community!

Install and update the latest BIOS & video card drivers, once done, use the below steps: 

1. Open the controller's battery cover. 

2. Press and hold the pairing button. It is located below the batteries. 

3. Press and hold the Windows button for five seconds. 

4. Release both buttons simultaneously. The process of resetting should take about 15 seconds. 

5. Pair your motion controllers with your PC. 

Once done, try the below steps: 

1. Open the Mixed Reality Portal app on your PC. 

2. In the side menu click on see more. 

3. Select set up controllers. 

4. In the settings screen you now see, click add Bluetooth or other device. 

5. Open the battery door on your controllers. 

6. Press the small button below the batteries for 2 seconds until the lights flash. 

7. When the controllers appear in the list, click connect. 

Now, put on your headset and make sure that they're working and tracking OK. If you don't see them as in the image above, hold down the Windows button for two seconds until it vibrates to turn them off. 

Then repeat the process to turn them back on again and this should make them both appear in front of you. 

Once the controllers have paired over Bluetooth the lights on the ring will stop flashing and instead stay bright and steady. 

Reverb G2 to support the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[ReverbG2er]

Thank you very much for your reply, Praveenbv. I thought you might be on to something with that hard reset of the controllers (which I had not seen elsewhere). But, alas, no change. SteamVR still freezes or bluescreens the G2's eye displays, and outside of Steam/SteamVR the Arizona Sunshine VR app still does nothing after completing the waistline calibration. Well, to be complete in my description here, it does do something if you get close to the play boundary -- it begins an inescapable "fractal" of the boundary's white edges. The only way to kill that is with Task Manager by force-ending Arizona Sunshine. Oh! One other thing that I saw for the first time last night. While standing in the black glow in Arizona Sunshine I used the Windows key on the G2 controller to pop up the Windows Mixed Reality options screen, which did pop up. I then selected the "Desktop" option, and it faithfully generated the 'virtual' desktop window inside of VR. Yeah, the Desktop window very quickly began "fractal-ing". And consequently is totally useless.

A couple of things for the record: 1) I had previously read in this forum about manually unpairing and re-pairing the G2 controllers to fix SteamVR. I would guesstimate I have done that 90-100 times, minimum. It is never a surefire fix. I may get a game to actually run for a little while, but the blue eye displays of death on the G2 are coming sooner or later, and most often sooner. Meaning the cuss words are about to fly. 2) Because of these troubles I run Updaters on EVERYTHING on this machine EVERY DAY. Day before yesterday I got the latest Nvidia GeForce Experience "Game Ready" driver (don't suggest the "Studio" driver -- already tried that -- to no avail); an update to OpenXR for Windows Mixed Reality (from the Microsoft Store updater); and a SteamVR update. I was salivating. I thought, this is it! The fix is in!

Long story short: the fix isn't in. I think it made SteamVR crash even faster.

Have any other suggestions for me? Specifically with respect to Arizona Sunshine? I believe killing some virtual zombies might soothe my tortured soul. 😉  Thanks again for your help.

[praveenbv]

@ReverbG2er,

Reverb G2 to support the notebook needs to checked by taking remote access so that get to know it's a hardware or software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.