Armrest broken

[AndreDias18]

I have a Hp Omen Citadel Gaming chair and the left armrest is starting to open i cant see anymore the serial number under the chair is it possible to buy a new armrest or just the part where you put your arm ? 

[VikramTheGreat · Accepted solution]

Hi @AndreDias18,

Welcome to the HP Support Community.
 

For the HP OMEN Citadel Gaming Chair, replacement parts availability can vary by country and warranty status. Since you are located in Portugal and the serial number is no longer visible, we recommend contacting an HP Authorized Store or HP Authorized Service Provider in Portugal for assistance.

Please let them know:

• The chair model is the HP OMEN Citadel Gaming Chair.
• The left armrest is separating/opening.
• You are looking for either a replacement armrest assembly or the armrest pad/top cushion only.

If the chair is still under warranty, the local HP-authorized team can review the available warranty options and advise whether the armrest can be replaced separately.

If possible, please keep a copy of your proof of purchase, as it may help the team locate the product details even if the serial number label is no longer readable.

To contact HP Authorized Stores, click here:  Localizador da Central de Serviço HP® - Portugal | HP® Support.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!