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‎09-16-2024 08:36 AM

HP Recommended

Hi it's me Name47 

PROBLEM: my computer always shutdown while playing game , in event viewer it has a error 0x500ff and i have seen in internal that cpu overheating causes it but my cpu doesn't overheat only maximum 67c and lowest 37c , I have also replaced thermal paste but nothing seems to work ,  please could you help me

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2 REPLIES 2

‎09-16-2024 07:23 PM

HP Recommended

@Name47 

 

Most likely due to heat. When too hot, to protect itself, it will power it off. Please try

 

               https://www.moft.us/blogs/news/how-to-keep-laptop-cool

 

Regards.

BH
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‎09-16-2024 09:32 PM

HP Recommended

Over heating happens to my GPU GT610 it reaches 75c while playing games and average of 70c playing game so how I could cool my gpu

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