BIOS update and stuck. Cannot access to the window

[girlcho]

I updated and installed my laptop BIOS yesterday and it's still on the black screen and loading after a whole night and morning... I cannot access to the window now... What can I do?

[DavidSMP · Accepted solution]

Hi @girlcho,

Thanks for stopping by the HP Support Forums! 🙂 Good day.  I understand that you are looking for assistance regarding a failed bios update of your computer. It will be a genuine pleasure to assist you here. 🙂

Awesome job on diagnosing the issue correctly before posting the query on HP forums. Kudos to you for that. It is a privilege to work with tech-savvy and technically competent customers like you and we greatly value your business with HP and it is a genuine pleasure to assist you here.

For better clarity and to assist you better, I would require more information regarding this.

Please provide the complete model# of the unit.

Meanwhile, you could try these links to get the situation corrected.

Please perform a hard reset from this link: http://support.hp.com/us-en/document/c01684768

Please then try to restore or recovery the bios using this link: https://support.hp.com/us-en/document/ish_3932413-2337994-16

I request you to perform correctly all the steps in both the links. If pressing windows  key plus the letter “B” and pushing the power button for 5 seconds at the same time resolves the issue, you don’t need to perform a bios recovery using the USB recovery flash drive.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂 Please reach out for any issues and I'll be there to assist you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂

[girlcho]

Thank you very much for your help David. Problem is solved!

[DavidSMP]

Hi @girlcho,

I am glad that the issue has been resolved. It was awesome to work with you.:) I hope things work great and the computer lasts and stays healthy for a long time. 🙂 Thank you for accepting this as a solution. 

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. If this helps.

Take care and have a blessed  weekend  ahead. 🙂