Blue screen crash

[Aqack]

I recently bought reverb g2 from the Amazon(because HP doesn't sell this product in Israel) it had no problems until a week ago, and now i can't play anything on it, because after 5 minutes steam vr crashes and vr has a blue screen on it. I tried everything to fix this problem, but the events tab shows this message when the vr crashes:HP Reverb Virtual Reality Headset G2 (location 0000.0014.0000.022.002.001.000.000.000) has been disabled due to a user mode driver failure. Windows will try to restart the device a few more times: 5.

I tried contacting hp support, but in Israel, there is only one phone number available, and there is no chat. Also, this number is just an answering machine that tells me to go on the website. I hope that the problem i'm facing is not in the cable because i don't think i will get the free replacement because there is no reverb g2 in Israel.

[Treeko · Accepted solution]

Hi @Aqack 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issues.

Kindly refer to the steps on this link to update BIOS and let me know if that fixes the issue.

Kindly check to connect the device after BIOS update.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support