• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎02-13-2023 02:18 PM - edited ‎02-13-2023 02:20 PM

HP Recommended
Product: HP Pro 6200 Pro MT

I have a HP Compaq Pro 6200 Pro MT and bought a rx 550 graphics card from amazon new but when I connect the gpu into the pc and power on the computer, the fans won't spin or show any display. I updated the bios to latest but no luck. I did some research and some people are saying that the card has uefi support, but I believe the hp computer supports uefi. I also connected the vga from the motherboard to check if the amd graphics shows on device manager but nothing. Can anyone here help? 

Also, does reinstalling windows 10 using efi boot will make the card work or the os doesn't matter? I had windows 10 on legacy mode. I also believe the pc has legacy bios but I'm just too confused by all of this.

Category:
3 REPLIES 3

‎02-18-2023 05:11 PM

HP Recommended

Hi, @AQuiroz019 

 

Welcome to the HP support community.

 

Provide the printer model number or the product number for further assistance.

 

Here is the link to find the product number:- Click here

 

^ Alden4
HP Support 

Raj_05
HP Support Community Moderator
Was this reply helpful? Yes No

‎02-18-2023 05:29 PM

HP Recommended

Hi, @AQuiroz019 

 

Welcome to the HP support community.

 

Provide the Laptop Serial number or the product number for further assistance.

 

Here is the link to find the product number:- Click here

 

^ Alden4
HP Support 

Raj_05
HP Support Community Moderator
Was this reply helpful? Yes No

‎02-24-2023 10:32 AM

HP Recommended

Hello, sorry I didn't reply but I had to refund the graphics card. I couldn't find a solution.

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.