Broken WMR headset that is out of warranty

[John272]

Hi, I have owned this windows mixed reality VR headset for about a year now and unfortunately it has broken. When I play VR I sometimes bump into obstacles; But recently after I accidentally pulled my headset off the table, the headset won't track the controllers. I already had problems with the headset before this happened; I pulled a little too hard on the display cable once and ever since, the WMR portal states ''Check your display cable'' or ''Something went wrong'' a lot. I have so many great memories in this thing but I cannot afford another one. Is there anything I can do?

[KrazyToad]

@John272

Welcome to HP Community

This is a Hardware issue and unfortunately there is nothing much we can do to fix it remotely

I suggest you contact HP Support for possible Service Options or maybe Exchange if available

Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support

Thank you and have a great day 😉

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