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‎04-07-2020 04:24 AM

HP Recommended
Product: HP Pavillion Gaming Keyboard 500
Operating System: Microsoft Windows 10 (64-bit)

I am trying to win fortnite games but I keep dying because I cannot jump. It will not let me press the W key, Shift Key and Spacebar at the same time. Can someone please help me!

1 REPLY 1

‎04-12-2020 08:10 AM

HP Recommended

@WilliamA223 Welcome to HP Community!

 

I understand that the W and space key is not working.

 

Do not worry. I will try to fix the issue.

 

Please let us know have you tried with different keyboards and checked.

 

Please perform the keyboard test and check.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Keyboard and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

 

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