• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎05-04-2019 07:39 AM

HP Recommended
Product: HP Pavilion Gaming Laptop 15-cx0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hi there, I have been having troubles with the new laptop I got. I got it from JB-HI-FI on clearance but it came without a charger. An employee recommeneded a charger so I bought it, now it's popping up with ‘For Full Performance, connect a higher capacity Power Adapter’ - I'm not sure what I should do now, should I try look for another charger?

5 people had the same question
5 REPLIES 5

‎05-04-2019 10:06 AM

HP Recommended

@Zeyton 

 

Which model Pavilion do you have specifically? I need to Product number to look it up.

It can be found in the HP Support Assistant.

 

Was this reply helpful? Yes No

‎05-04-2019 06:40 PM

HP Recommended

The Product ID is 00325-80172-89848-AAOEM

Was this reply helpful? Yes No

‎06-02-2019 01:29 AM

HP Recommended

That is the wrong number.

 

Click on the Windows Start menu and go to H > HP Help and Support and open the HP Support Assistant.

In the new Window that opens, there should be a Product Number at the bottom.

It will be 7 digits long with numbers and letters.

Are you able to find that?

Was this reply helpful? Yes No

‎06-02-2019 06:37 AM

HP Recommended

@Photoray002

4SR17PA#ABG - Is this it?

Was this reply helpful? Yes No

‎06-02-2019 01:35 PM

HP Recommended

Yes that is it. Your full model number is HP Gaming Pavilion - 15-cx0157tx.

That model takes a 200W ADAPTER PFC SMART SLIM  part number L00818-850

 

Unfortunately HP does not sell those separately. You would have to look one up via a third party seller online.

Looking those up, they show as 19.5V   10.3A

IF the amperage is a little higher, its OK,  but the Voltage needs to be the exact same.

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.