Clock_Watchdog_Timeout and igdkmd64 sys BSOD, cannot dispute warranty.

[oofio2461]

I bought a display laptop unit a few weeks ago, I am trying everything, uninstalling drivers, everything, the audio completely fails sometimes, the mouse sometimes stops working completely, sometimes the system acts slow and it's impossible to search anything up. Always  Clock Watchdog timeout and igdkmd64 error I do everything google says but I solve the error.  I am writing to express my dissatisfaction with the warranty service for my laptop, which was purchased as a display unit from Costco. Despite being assured that the warranty would cover any hardware malfunctions, I have encountered several issues that have not been adequately addressed. I have documented these problems extensively and have contacted Costco’s Concierge Services, but the response has been unsatisfactory. I am seeking a resolution that honors the warranty terms and provides the necessary repairs or replacement. I value Costco’s commitment to customer satisfaction and hope this matter can be resolved promptly and fairly. I have tried everything to make it work, but I when I try to dispute my warranty to get it fixed, it keeps telling me "HP Customer Support site is temporarily unavailable.", I don't know what to do with the laptop since this outside the return period, thank you.

[Irfan_06]

Hi @oofio2461,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop that is malfunctioning.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Please follow the steps below to perform a reset.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Select the F11 key to enter the recovery environment.

4) On the Choose an option screen, select Troubleshoot.

4) "Reset your PC" and restore your system.

5) From here just follow the screen instructions until the reset is completed.

Kindly refer to the steps on this link for reference and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support