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‎10-21-2020 03:12 PM - edited ‎10-21-2020 03:13 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello, I have a problem launching OMEN Command Center to control my headphones and mouse which limits both... This is all I can see (full screen the pic to see it) when I launch the app and when I click the text it disappears and nothing happens. I seriously need to resolve this issue as the Mindframe Prime headset has its features locked until you get to use the app... please respond ASAP

image.png

6 REPLIES 6

‎10-21-2020 05:05 PM

HP Recommended

Have you checked the windows store to see if there is an update?  It should be running 10.4.7.0 as of 19Oct2020.

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‎10-22-2020 02:16 AM

HP Recommended

I downloaded it yesterday and even checked for updates. The app and Windows are both up to date

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‎10-22-2020 02:52 AM

HP Recommended

Why not try to uninstall the app and install again from the MS store ? may it works . Have you tried this action?

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‎10-22-2020 06:19 AM

HP Recommended

The app is downloadable only from MS Store... and yes I uninstalled it and installed it again.

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‎10-26-2020 11:03 AM

HP Recommended

Still no answer from HP. Great support.

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‎10-28-2020 04:01 AM

HP Recommended

May be it will be solve in next update you can wait for it,if you can You can check mysainsburys for other queries.

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