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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi, my headset shows what I can only describe as a double image, (one lagging behind the other) for foreground objects that move or reorient relative to the background, even if they remission in the center of the FOV. This is particularly evident when flying low and scanning the ground to the left or right.  The image that is mirrored on my display however is perfectly crisp and smooth.

 

My system is perfectly capable and well tuned, I have tried many things and searched endlessly over several weeks for a solution and I can only conclude that this is a headset issue.  As I mention, the mirrored desktoo image has none of these artefacts. Any ideas?

4 REPLIES 4
HP Recommended

Hi @supermilo 

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To understand the issue and help you, please get back to me with the details listed below:

- Exact model number of your HP Product (if you need help, click here for information on how to find your model name).

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a good day.

Treeko
HP Support


I am an HP Employee

HP Recommended

Hi Treeko, 

 

Thanks for your message!  The product is a Reverb G2, The following numbers are on the packging: 

M16921-001,

HEA85212010 R3A 

 

Windows Reports the following:

Model: VR3000-0XX

FW version: 1.9.53

 

It came supplied with the original cable, which I replaced with a new cable some month back (PN is M27479-B22),  The replacement, which I currently use, is the newer one with the power button on the distribution box where the cable are routed through. 

 

Cheers, 

Supermilo

HP Recommended

Couple more things:

 

I'm using Open XR, with reprojection on.  This helps, but does not eliminate, the problem. As mentioned, this seems to affect the headset display, but the mirrored desktop image is clear and smooth.

 

Thanks, again!

HP Recommended

Hi @supermilo 

Thank you for confirming.

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link


I hope this helps.
Take care and have a good day.


Treeko
HP Support


I am an HP Employee

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