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‎01-14-2023 05:38 PM - edited ‎01-14-2023 06:01 PM

HP Recommended
Product: HP REVERB G2

Sorry for the bad english.

HP reverb g2 v. 1. After i upgrade my pc, i don't have any sound. Previous motherboard was MSI B450 TOMOHAWK, now i have Gigabyte b660 gaming x ax ddr 4. Visual working, but audio didn't. When i connect vr to pc i have "headphones (Realtek 2.0 Audio)", but i don't have any sound. 

 

I tried the USB Audio Firmware update tool downloaded from HP Support; SP113237 (2021-04-01) but it gave me the "Cannot detect an HP Reverb G2 Headset" error message - even though the G2 was running in Mixed Reality at the time.

 

I've tried: 

-USB Type C into 3 different slots (1 front head, 1 rear and 1 on my GPU)

T-ype C to USB 3.0 into every USB slot on my PC

-PCIE 3.0 Expansion Card

-Powered USB 3.0 Hub

-Uninstalling every audio driver and letting them reinstall themselves

-Disabled mobo HD Audio Driver directly on the BIOS

-Changed the default playback on sound settings to RealTek 2.0

-Maxed out volume and switched default playback to confirm audio is being played through the game but does not play audio when I revert back to the G2 Speakers

-Triple checked the speaker prongs on the headset, they seem to be making perfect contact.

-Sound Settings show there is audio playing but does not emit from the speakers. I have also checked the volume which is 100 percent

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1 REPLY 1

‎01-14-2023 05:54 PM - edited ‎01-17-2023 05:28 PM

HP Recommended

Update 18.01.2022:

Cable hp reverb g2 v 2 not working too.

My hands are sinking. 

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my testing
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