Downgrade Firmware for OMEN Transcend 31.5 inch OLED

[Wale96]

I recently upgraded the firmware of my qd oled monitor to (1.0.6.0 Rev.A) but this has broken the KVM functionality for me, now I am no longer able to switch the KVM to a sleeping(in-active) source. This means both KVM sources need to always be active in order to switch. Can someone please let me know how to downgrade to an older firmware, this new change to KVM does not make sense.

[Evergreen9902]

Same issue here. This is crucial functionality for me

[Irfan_06]

Hi @Wale96, @Evergreen9902,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

It seems like an issue with the monitor after an update and I apologize for any inconvenience this may have caused. We appreciate your understanding and patience.

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support