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‎01-30-2022 12:24 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I am merely trying to download the user manual for my H500GS gaming headset. I type the model number in the search on the HP website and it says that it is invalid. Do they even make this headset anymore?  I just bought it on Amazon a couple of months ago and HP's website doesn't even recognize their own model number.  Can anyone direct me to the download for the correct user manual please?  

 

Thanks so much for your help.............

1 person had the same question
3 REPLIES 3

‎02-02-2022 02:52 PM

HP Recommended

@RichT2022

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Could you please share the picture of the headset?
  • Is it H500gs or H5000 headset?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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‎02-02-2022 09:02 PM

HP Recommended

H500GS is the model number.

 Screenshot 2022-02-02 215826.jpg

1 person found this reply helpful
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‎02-03-2022 04:35 PM

HP Recommended

@eurocatgames

Thank you for posting back.

 

I did go through the product specification page and information not available for this model. As we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

ECHO_LAKE
I am an HP Employee

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