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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
Hp reverb g2
Microsoft Windows 10 (64-bit)

I've been playing with my hp reverb g2 for over 3 weeks now. When I was in the middle of playing rec room, people were complaining that my mic was too loud, so I had to go to Steamvr setting and turn them down. Once I restarted rec room the audio would start jumping between my pc and headset until it was only going through the pc. I tried restarting and have gotten a error 7-14 can't connect to headset properly. So I unplugged everything, updated drivers but to no avail. The only thing that I would think to be the problem was the cable, but I got the headset on ebay so it's not covered by warranty. So I was hoping someone might know a fix before I blow 90$ on a replacement cable. Other issues include headset not turning on,  Device Error : 0x8004020E : E_DEVICE_MISSING_PRESENCE    in device manager and 9 critical errors when attempting to start everything up. 

1 REPLY 1
HP Recommended

@Help_plz12

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,  

I understand that you are facing issues setting up the Reverb G2. I recommend you follow the below steps and check if it helps.

  • Make sure that the most recent drivers are installed for the headset and USB controller.
  • Make sure that the Microsoft USB driver is used. There should be the word 'Microsoft' in the name of the "eXtensible Host Controller" device. See the example below: 
  • Try plugging the cable into a different USB-3.0 port on your computer. (Try all USB Type-C and Type-A ports)
  • Use the included USB-C to A adapter to try different ports.
  • Try plugging the headset in through a USB Hub to the computer.
NOTE: HP recommends using only USB controllers built into the motherboard with Reverb G2 devices. If you are unable to connect your device after check all the available ports, please contact HP Support.

 And, also you can refer to the YouTube video: Unboxing and Setup for the HP Reverb G2
 

If you still need additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team if you would like to continue troubleshooting. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
 

Have a nice day ahead.

ECHO_LAKE
I am an HP Employee

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