FIRMWARE UPDATE/DOWNGRADE

[riooo0921]

Hello HP, my hyper x cloud II have some problem .

Serial Number / Product 4P5M0AA

Could you please provide me with any official older firmware release for the HP version  ?

The headset is working fine right now, but the sound was better on firmware version 4102. I was able to hear enemy footsteps really well on 4102 and would like to go back to the 4102 firmware version. Unfortunately the official firmware updater has only the option for 4103. If you could just provide me with the 4102 firmware that would be really helpful. Thank you for your kind consideration and cooperation. 

[VikramTheGreat]

Hi @riooo0921,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Regarding your HyperX Cloud II Gaming Headset (Product: 4P5M0AA), we understand that you are looking for an older firmware version (4102).

At this time:

• We could not find any officially available older firmware versions (like 4102) for download 
• HP/HyperX typically provides only the latest validated firmware through the official updater 
• Downgrading firmware is generally not supported or publicly distributed due to stability and compatibility reasons 

To Check Further

We would like to verify your exact unit details to see if there are any region-specific or internal options available.

Could you please share (in private):

• The full model name (as listed on the box or device) 
• The complete serial number (SN) 

Basic Steps You Can Try

• Ensure you are using the latest HyperX firmware updater tool 
• Try the headset on another system to confirm behavior consistency 
• Check audio enhancements/settings in your OS, as sometimes perceived sound differences come from: 
  • Equalizer settings 
  • Spatial sound/enhancements

I hope this helps.

Take care and have an amazing day!

[riooo0921]

THIS, please help me. The sound produced, especially in Valorant, is too bad. Thanks HP

[alexharper]

Firmware updates and downgrades are crucial for maintaining device stability and performance, especially when new updates introduce unexpected issues. Similarly, in mobile platforms and apps, proper optimization and version management—like what you see on https://gtamazansiapk.co.za/  play a key role in ensuring a smooth and reliable user experience.

[VikramTheGreat]

Hi @riooo0921,

Since this appears to be a quality-related concern rather than a basic setting issue, it could be related to:

• Internal speakers 
• Audio hardware 
• Or system-level audio components 

What we recommend

At this point, the best course of action would be to have the device physically inspected.

👉 Please visit your nearest HP Authorized Service Center
 

The service team will:

• Run hardware-level diagnostics 
• Check the audio components 
• Confirm if there is any fault with the speakers or internal hardware 

Warranty Support

• If your device is under warranty, the service center team will assist with: 
  • Repair or replacement (if required) 

Final Note

Audio issues like the one you described, especially if persistent across apps/games, are best handled with hands-on inspection, as software fixes may not fully resolve them.

To contact HP Authorized Stores, click here:  HP® Service Center Locator - Indonesia | HP® Support.

Please feel free to contact us here anytime you need any further assistance.
 

Have a great day!

[riooo0921]

The product I have is not fake, right? It matches the photo I sent above.

[riooo0921]

The product I have is not fake, right? It matches the photo I sent above

[VikramTheGreat]

Hi @riooo0921,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Based on the information shared, the HyperX Cloud II is an HP (HyperX) product, so there’s no indication from your description that it is fake.

About your concern

Since your issue is related to the headset performance/behavior and requires a closer check, our support from here is limited to deeper diagnostics.

We suggest visiting an HP Authorized Service Center in Indonesia. The team there will be able to:

• Physically inspect the headset 
• Verify authenticity and warranty status 
• Check for any hardware-related issues
• Assist with repair or replacement if applicable 

Hands-on inspection is the best way to confirm everything is working as expected and to get the right resolution.

To contact HP Authorized Stores, click here:  HP® Service Center Locator - Indonesia | HP® Support.

Please feel free to contact us here anytime you need any further assistance.
 

Have a great day!