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Just received my OMEN Transcend monitor. 

Connected to an OMEN 35L Desktop via DP 2.1 cable only (came with the monitor). 

Opening OMEN Gaminh Hub tells me there is a firmware update available for the monitor. When trying to update says device is not conntected. Have attached picture. Any recommendations on how to fix this. 

Screenshot 2025-10-22 134325.jpg

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