• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
HP Reverb G2
Microsoft Windows 10 (64-bit)

I have recently bought a Reverb G2 and the right Screen started flickering after 3 days of using it, i have not abused it in any way, the cable was out of the way and not being pulled or pinched, i put the headset in the box when unused, i've tried lots of things and the flicker only got marginally better by running the display showing a static image for half a day, i dont see this as a proper solution though.

 

Upon doing some more research it seems it's a common issue and apparently fault of an inadequate cable, so why is it so hard to get a replacement for it?

 

Now these defects happen, but my experience when contacting HP is the contender for worst Support EVER, i've gotten better support from a chinese ebay seller on a 10€ piece of plastic than i have this 400€ piece of hardware.

 

First, there is no way to contact HP other than phone, which is shocking to say the least, has HP never heard of disabilities? Over 5% of the World's Population is Deaf and cannot use a phone.

 

Upon contacting the HP Livechat in the USA (i'm from Germany, for reference), they pretty much told me to get bent and call them instead, which i've REPEATEDLY stated is not going to happen, after having the first agent end the chat on me, the 2nd one sent me a "people with disabilities" from, i don't want that?! i want my warranty honored, not to fill out a complaint form and explain HP what they do wrong.

I cant contact the Livechat right now because "busy" apparently, the HP Twitter account has been ghosting me since forever, no response there, a joke.

 

This is my last resort, i've already decided to never buy another HP Product ever again. I just want the VR Headset i paid good money for to work, or to get my Money back.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.