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‎05-01-2021 05:11 PM

HP Recommended
Product: HP Reverb Virtual Reality Headset G2
Operating System: Microsoft Windows 10 (64-bit)

Brand new both controllers pair but only 1 shows in game. Swapped batteries many times. Using Ryzen 7 MSI 570 motherboard  with RTX 3080 32 gigs of ram. Does not work in C connector so using USB adapter in 3.0 connector on the motherboard. At first both worked but did the firmware update and neither connected so went back to older firmware. Both connected but right did not show up in game. Tried new firmware again and no change. Only left shows up. Any suggestions are appreciative.

Mike

1 REPLY 1

‎05-02-2021 08:43 AM

HP Recommended

@kingofclubs77

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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