GK100F Keyboard multiple alphabet entry per click

[Arthur534]

My HP gaming keyboard (GK100F) adds alphabets and charachters on a certain alphabets (A = AV, P = P], 0 = 0=]

i had tried:

1. testing keyboard on another device {issue persist}

2.uninstall driver and restart system {issue persist}

3. update driver {issue persist}

anyone have any advice? i kinda like this keyboard and it will be ashame if it is malfunctioning after just few months of usage.

thank you in advance

[Dilip_18]

Hi@Arthur534,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing key issues with the HP Gaming Keyboard.

I have a few recommendations 

• Check if the keys works fine in command prompt window or on a notepad.
• Run HP PC Hardware Diagnostics is a Windows-based utility that allows you to run diagnostic tests to determine hardware is functioning properly. The tool runs within the Windows operating system in order to diagnose hardware failures. 

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[Arthur534]

Thank you for your swift response, much appreciated.

after trying the suggested methods, the issue persist. it shows the same in command prompt and system check shows that hardware have no issue..

[Dilip_18]

Hi@Arthur534,

Thank you for responding, I appreciate your time and effort.

I have a few recommendations 

• Update your Notebook computer to the latest BIOS from HP.COM.
• Make sure the Windows and HP support assistant updates are up to date. 
• Try doing Reset PC Keep my files from windows and check if it works.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!