• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve the Stuttering During Gameplay with OMEN AI on OMEN MAX 16 Click here to view the instructions!
HP Recommended
Microsoft Windows 10 (64-bit)

it seems when i press the esc button, both esc + f1 keys are inputted simultaneously. Also shift button simultaneously pressing shift+tab keys. Wait, but there is more problems in my keypad, but will leave it to you what solution you might provide.

 

P.S. 

I cannot seem to verify the serial number of my product in your website: GK100F231212024

 

Thank you in advance,

John Sityar

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @nsityar1979,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

The issues you're describing suggest a hardware or software problem with your GK100F keyboard. Below are steps to troubleshoot and potentially resolve the problem.

 

Check for Software Conflicts

  • Test on another computer/device: Connect your GK100F keyboard to another system to see if the same issue persists. If it works fine, the problem might be with your current computer's software.
  • Reinstall keyboard drivers:
    1. Go to Device Manager (on Windows).
    2. Expand Keyboards, right-click your keyboard, and choose Uninstall driver.
    3. Restart your computer, and Windows should reinstall the drivers automatically.
  • Update drivers: Check if updated drivers are available for your keyboard from the manufacturer's website.

Inspect for Physical Issues

  • Check for stuck keys: Ensure the ESC, F1, SHIFT, and TAB keys are not physically stuck or sticky.
  • Clean the keyboard: Use compressed air or a soft brush to clean the keyboard and remove dust or debris that might cause key overlap.

Reset Keyboard Settings

  • If your keyboard has software for customization, reset it to factory defaults. Misconfigured macros or remapping settings could be the cause.
  • Some keyboards have a hardware reset:
    1. Disconnect the keyboard.
    2. Hold down the ESC key while plugging it back in.
    3. Keep holding the ESC key for a few seconds until the keyboard resets.

Rule Out OS Key Mapping Issues

  • On Windows:
    • Check if sticky keys or other accessibility features are turned on by mistake:
      1. Go to Settings > Accessibility > Keyboard.
      2. Disable Sticky Keys, Toggle Keys, or Filter Keys.
  • On macOS:
    • Go to System Preferences > Accessibility > Keyboard and disable similar features.

Advanced Hardware Troubleshooting

  • Inspect the PCB (printed circuit board): If you’re comfortable disassembling the keyboard, check for visible damage or dirt on the PCB that might cause key signals to overlap.
  • Test with a key tester: Use an online keyboard tester (search "keyboard tester") to verify which keypresses are being registered.
  • Firmware update: If your keyboard supports firmware updates, check the manufacturer's website for an updated version.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator

View solution in original post

1 REPLY 1
HP Recommended

Hi @nsityar1979,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

The issues you're describing suggest a hardware or software problem with your GK100F keyboard. Below are steps to troubleshoot and potentially resolve the problem.

 

Check for Software Conflicts

  • Test on another computer/device: Connect your GK100F keyboard to another system to see if the same issue persists. If it works fine, the problem might be with your current computer's software.
  • Reinstall keyboard drivers:
    1. Go to Device Manager (on Windows).
    2. Expand Keyboards, right-click your keyboard, and choose Uninstall driver.
    3. Restart your computer, and Windows should reinstall the drivers automatically.
  • Update drivers: Check if updated drivers are available for your keyboard from the manufacturer's website.

Inspect for Physical Issues

  • Check for stuck keys: Ensure the ESC, F1, SHIFT, and TAB keys are not physically stuck or sticky.
  • Clean the keyboard: Use compressed air or a soft brush to clean the keyboard and remove dust or debris that might cause key overlap.

Reset Keyboard Settings

  • If your keyboard has software for customization, reset it to factory defaults. Misconfigured macros or remapping settings could be the cause.
  • Some keyboards have a hardware reset:
    1. Disconnect the keyboard.
    2. Hold down the ESC key while plugging it back in.
    3. Keep holding the ESC key for a few seconds until the keyboard resets.

Rule Out OS Key Mapping Issues

  • On Windows:
    • Check if sticky keys or other accessibility features are turned on by mistake:
      1. Go to Settings > Accessibility > Keyboard.
      2. Disable Sticky Keys, Toggle Keys, or Filter Keys.
  • On macOS:
    • Go to System Preferences > Accessibility > Keyboard and disable similar features.

Advanced Hardware Troubleshooting

  • Inspect the PCB (printed circuit board): If you’re comfortable disassembling the keyboard, check for visible damage or dirt on the PCB that might cause key signals to overlap.
  • Test with a key tester: Use an online keyboard tester (search "keyboard tester") to verify which keypresses are being registered.
  • Firmware update: If your keyboard supports firmware updates, check the manufacturer's website for an updated version.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.