Gaming controller closing apps when connected

[Colin_x360]

I use my Chromebook plus for gaming online and despite it having lower specs it has performed beautifully. I use the Nvidia GeForce NOW service to which I'm a monthly subscriber. I also use a controller from 8bitdo. The Pro 2 Bluetooth model. However, I always use it plugged into my Chromebook. Yesterday the app started to close as soon as it detected my controller. Whether I plugged it in or connected through the Bluetooth. It never did this before but it's also closing the web browser if it's open and I connect the controller. I also received a system update to ChromeOS 134 beta. I've always used the beta channel on my Chromebook and it's never been an issue. I'm sure that this problem is coming from the machine somehow. I can connect the controller when nothing is open also. Lastly, ChromeOS doesn't show the usual notification that it's detected a USB device as it did every time prior. I would appreciate any advice... Thanks all!!

[VikramTheGreat]

Hi @Colin_x360,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

"I understand you're having trouble with your Bluetooth controller disconnecting frequently—that must be frustrating. To determine whether this is a hardware issue or a Chrome OS-related problem, please run a hardware test on your PC. This will help us identify the root cause. I've shared an HP video link with step-by-step instructions to guide you through the process. Let me know if you need any further assistance!":

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support