Glitching microphone HPX1000

[willem-]

I bought at HPX1000 headset a while back, worked great in the beginning. But now the microphone is very glitchy, it simply cut offs or corrupts the sound often. The microphone also unmutes by itself after being muted (using the button on the headset) for about 20 minutes. I cannot contact support since it wont accept my serial or product number. So I am wondering if anyone has had the same problem and found a solution? 

[A_Gayathri]

Hi @willem-,

Welcome to the HP Support Community

I understand you are facing an issue with your Glitching microphone HPX1000. Not to worry I will help you to get a resolution to resolve the issue.

Please try the following Troubleshoots steps.

Step 1

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and  Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

Please check and update Windows and HP support assistances drivers 

And update Bios and other drivers please click on the link. to update the drivers. 
click here and follow the troubleshooting steps

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[willem-]

What are you on about? I do not even own a printer. The problem I am having is that the microphone on my HPX1000 wireless headset stops working randomly and is really glitchy sometimes. I do not see how disconnecting and updating my printer drivers would resolve this problem in any way?  

[A_Gayathri]

Hi @willem-,
Uninstall drivers on Device Manager

Open device manage to Uninstall drivers on Device Manager

1. Open Start.

2. Search for Device Manager and click the top result to open the app.

3. Expand the category with the device driver to remove.

4. Right-click the microphone HPX1000 (one by one )device and select the Uninstall device option.

5. Click the Uninstall button. Once you complete the steps, the driver will be entirely removed from the computer.

Restart the unit

and reinstall the microphone