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‎01-10-2025 08:12 PM

HP Recommended

I purchased an HP 150 wireless mouse with a three-year warranty, but it stopped working after just three months. Since then, I've been trying to claim the warranty, but the HP support page keeps rejecting the serial number (starting with "SN...") as invalid. It's been six months now, and I still can't submit a warranty claim.

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1 person had the same question
1 REPLY 1

‎01-13-2025 08:51 AM

HP Recommended

Hi @Arivu_Azhagan,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

It seems like an issue with the HP wireless mouse and I apologize for any inconvenience this may have caused. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions to get in touch with the HP phone support to assist you further. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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