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- HP Community
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- HP 25X Monitor problem

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03-29-2020 06:27 PM
I have a HP 25X monitor that during certain parts of certain games the top third or so randomly goes black.
Already rebooted computer, disconnected power from the monitor and tried different cables and ports on the video card.
04-02-2020 02:52 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
- Step 1: Checking power. (do not skip any troubleshooting steps if you feel steps are repeating)
- Step 2: Displaying a built-in on-screen message
- Step 3: Fixing a bad video connection
- Step 4: Testing the video connection
- Step 5: Connecting the monitor to a different computer. Click here: https://support.hp.com/us-en/product/hp-value-27-inch-displays/3989902/model/16462325/document/c0129... to complete the troubleshooting steps.
And, also refer to this article: https://support.hp.com/us-en/product/hp-value-27-inch-displays/3989902/model/16462325/document/c0006... By the end of the article you will be able to isolate the issue.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee