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Dan1003
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HP Gaming Speakers - Constant feedback/static sound

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hp gaming speakers x1000 (8pb07aa)
Microsoft Windows 10 (64-bit)

I recently bought bundle HP Gaming Speakers X1000 8PB07AA#ABL and a monitor. The speakers are making a constant high pitched feedback/static sound whenever they're powered on. It doesn't seem to help to move them away from the monitor or play around with the sound settings. Does anyone know what could be wrong and how I can fix this? The sound is very annoying and it doesn't help to lower the volume on the speakers. 

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Dan1003
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I tried trouble shooting what HP service agent told, and it doesn't work. 

 

turn off/on high definition  and check most recent sound drive update. I tried everything that posted on community.

 

 

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The_Fossette
HP Support Agent
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@Dan1003

 

I reviewed your post and I understand that you are getting a static noise from the speakers.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Have you checked the speakers on a different wall outlet?

 

If yes, and still facing the issue, then I recommend you contact support and they will assist you with the available service options for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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