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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi

we purchases  hp wired gaming mouse M270 currently  mouse is not working 

 

 

2 REPLIES 2
HP Recommended

Hi @SURYADEV0,

Welcome to the HP Support Community.
 

Thank you for posting your query, I will be glad to help you. Please try the steps shared below.

1. Check for wired mouse connection issues

                 If the mouse does not work, it could be a connection issue.

           1. Turn off the computer.

           2. Disconnect the mouse cable.

           3. Turn on the computer.

           4. Reconnect the mouse to the computer.

  • Connect the mouse to a port directly on the computer rather than a USB hub.
  • Try a different port if the mouse fails to respond using the first port.
  • Try a USB port on the opposite side of the PC. For example, if the mouse is connected to a front USB port, try a rear USB port. Or, if the mouse is connected to a right USB port, try a left USB port.


2. Connect the mouse to a different computer

If the mouse does not work as expected, connect the mouse to a different computer.

  1. Make sure that you have a second computer in working condition, and then turn on that computer.
  2. Connect the mouse to the second computer.
    • Connect the mouse to a port directly on the computer rather than a USB hub.
    • Try a different port if the mouse fails to respond using the first port.
  3. Use the mouse with the second computer.
    • If the mouse does not work with the second computer, the mouse might be defective.

If the mouse works with the second computer, continue troubleshooting. Please use the link shared below for more steps Link: Click here

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support
 

HP Recommended

Hi @SURYADEV0

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support

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