• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎11-24-2018 03:54 PM - last edited on ‎11-24-2018 06:28 PM by Retired

HP Recommended

I'm experiencing the same problem on a MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)

 

This morning it was charging no problem, but then stopped altogheter and can't get to get it charging again. Already tried resetting the PRAM. Has anyone experienced any advances?

 

 

2 REPLIES 2

‎11-26-2018 09:12 AM

HP Recommended

I am now seeing the same thing.  I have been trying to track down why sometimes it charges and other times it does not.

 

The closest I have come is boot sequence.

Laptop off, connect Accelerator, Open laptop lid, boot to desktop, close lid works most of the time.  Any variation seems to result in everything working but not charging.  It is very odd.

 

The Accelerator conforms to the PD spec.

 

I am still trying to find a windows machine with TB3 to see if updating the accelerator firmware affects this behavior.

While I may work for HP Inc, the views and opinions expressed here are my own.
Was this reply helpful? Yes No

‎11-26-2018 09:20 AM

HP Recommended

Also on my late 2016 MBP the TB3 ports on the right hand side are more reliable for charging from the accelerator.

 

This is all anecdotal through trial and error.

While I may work for HP Inc, the views and opinions expressed here are my own.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.