HP OMEN VECTOR MOUSE NOT RESPONSING

[Hardik117]

Dear [Support Team/Customer Service],

I hope this message finds you well.

I am writing to seek assistance regarding my Omen Vector Mouse, which I have been using for the past two months. It was functioning perfectly until today when it suddenly stopped responding.

I believe this is not a hardware issue, as the mouse has not been dropped or damaged in any way. However, it is not being recognized by my HP Victus laptop. Despite connecting it via USB, the mouse does not appear in the Device Manager, although the red light at the bottom flickers when connected.

I am based in Jaipur, Rajasthan, and have already tried reaching out to the HP service center here. Unfortunately, they were unable to assist with mouse-related issues.

Could you please provide further assistance to resolve this issue?

Thank you for your prompt attention to this matter.

[Sneha_01]

Hi @Hardik117 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support