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HP Omen 27i RGB Off and Will Not Turn On

HP Recommended
HP Omen 27i
Microsoft Windows 10 (64-bit)

Shut computer off. Turned back on and monitor RGB were dark. Have had monitor for almost 10 months now.  Have tried resetting through HP Omen Command Center, through on monitor controls. Nothing is resetting. It was connected through Display Port. 

Is there a factory reset? the only reason I purchase two of these with my Omen 30L is that they match, are high speed, AND have RGB.


what can I do to get the RGB working again?  

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



 Welcome to the HP Support Community! Request you to follow the below troubleshooting steps for Omen Keyboard light doesn't work:  

Do a BIOS update, but if you have - pressing F5 will turn it back on.  

However, If F5 does not resolve the issue, then make sure your OMEN is up to date using the HP Support document Using HP Support Assistant (Windows 10).  

You may also try this YouTube video for more details: Click here  

I have a few links that should help you download and install the HP System Event Utility which should get you back up and illuminated in the right colors once the Omen Control is installed:  

The link for the System Event Utility: Click here  


Omen Controller: Click here  



Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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