HP Omen 600 Mouse - Red Light Flashing, not working

[AlvaroR2401]

Randomly, when I turned on my Desktop Computer, my HP Omen 600 Mouse started to show Red Light flashes. It flashes like every half second. The Left and Right buttons are recognized by the PC, but the pointer is not being shown. On every computer I tried, is the same result. The mouse has no damage and I can't find any explanation or solution to this issue, so I can't use my PC because of this random error. 

[Irfan_06]

Hi @AlvaroR2401,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your HP Mouse.

Download and run the firmware update tool from this link and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[AlvaroR2401]

Hi @Irwin6

Sadly, I already tried that tool before. The firmware is on its latest version, yet, the mouse is still not working properly on any PC. 

https://quickshare.samsungcloud.com/ouSjdfAzn2iH
Here I share a video with Samsung QuickShare to provide more info about the problem hoping it can help to identify the issue.

[Irfan_06]

Hi @AlvaroR2401,

I am sorry to hear that the above steps did not help much.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support