HP Omen Gaming Hub Overclocking and Benchmark Not Functioning

[Rhayghar]

When attempting to run a benchmark through the gaming hub it will only go to 2% and then stay stuck there. I've tried leaving it running for a few hours and still no progress. The initial issue was suddenly being unable to use the overclock function through the gaming hub, as it would stay frozen at 50% and would no longer restart repeatedly as it normally does while overclocking. Because of this I uninstalled and reinstalled the Gaming Hub. Once reinstalled I attempted to run an initial benchmark test as is required before overclocking and that's when it began to freeze at 2%.

Product name : OMEN 30L Desktop GT13-0xxx

Product number : 1K0C3AA#ABA

Software build ID : 20WW3OTT601#SABA#DABA

Motherboard ID : 8703

BIOS : F.17-05/05/2021

Keyboard revision : 00

Total memory : 64GB

Processor name : Intel(R) Core(TM) i9-10850K CPU @ 3.60GHz

GPU: GeForce RTX 3080

[praveenbv]

HI@Rhayghar, Welcome to the HP Support Community!

I reviewed your post and I understand that overclocking is not working on the Omen command center.

Don’t worry, I assure you I will try my best to get this sorted.

Based on the specifications of your computer, I see that the overclocking feature is not supported on the computer. Please refer to the below article for more information.

https://support.hp.com/in-en/document/c05387497

However, I recommend you uninstall the Omen command center from the computer and then download and install it from the Microsoft store and check if it helps.

Downlink Link: https://www.microsoft.com/en-us/p/omen-command-center/9nqdw009t0t5?activetab=pivot:overviewtab

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Rhayghar]

Thanks for the reply!

  I was able to successfully use both the benchmark and overclocking features before this problem arose. The benchmark would go to 100%, complete successfully and display the results. The overclocking feature would also function properly with it going to 100% while restarting multiple times as it should throughout the process and then showing it was completed successfully. I've tried uninstalling and reinstalling multiple times  and it hasn't helped unfortunately. Also I do believe I see my model (OMEN 30L GT13-0xxx Desktop PC) on the list of computer models that can use this feature.

[praveenbv]

Hi@Rhayghar,

`We have done the basic troubleshooting as per the document and the notebook needs to checked taking remote access so that get to know it's a hardware or software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.