HP Omen Mindframe - Omen Command Center crashes

[Bermac]

Hello,

I've received today my new headphones - HP Omen Mindframe . I haven't got HP PC/Laptop but had to install OMEN Command Center to setup those headphones. 

After first run of "OCC" the I've setup new user, changed headphones parameters. Then when I was trying to change something  else the app just turn off. I was trying to start it again but after 3 sec. it just turned off agian.

What I was trying so far:

1)Reinstall the OMEN Command Center
2) Use app as guest and registered user

It didn't change the situation. Please help in this matter. Thank you.

Update:

Nazwa aplikacji powodującej błąd: HP.Omen.OmenCommandCenter.exe, wersja: 9.4.13.0, sygnatura czasowa: 0x5dcceda8
Nazwa modułu powodującego błąd: d3d9.dll, wersja: 10.0.18362.387, sygnatura czasowa: 0xc808fce5
Kod wyjątku: 0xc000001d
Przesunięcie błędu: 0x00000000000acd21
Identyfikator procesu powodującego błąd: 0x24c8
Godzina uruchomienia aplikacji powodującej błąd: 0x01d5a7d56df3345a
Ścieżka aplikacji powodującej błąd: C:\Program Files\WindowsApps\AD2F1837.OMENCommandCenter_9.4.13.0_x64__v10z8vjag6ke6\win32\HP.Omen.OmenCommandCenter.exe
Ścieżka modułu powodującego błąd: C:\WINDOWS\SYSTEM32\d3d9.dll
Identyfikator raportu: 87f8ba84-f4d3-4c87-9fa0-d4a09d2a6de1
Pełna nazwa pakietu powodującego błąd: AD2F1837.OMENCommandCenter_9.4.13.0_x64__v10z8vjag6ke6
Identyfikator aplikacji względem pakietu powodującego błąd: AD2F1837.OMENCommandCenter

Regards,
Bernard

[Betty0610]

@Bermac

Welcome to the HP Support Community.

Here's what you need to do:

Click here to download the latest OMEN Command Center to resolve this issue.

If the issue persists, Click here to find and install the Bios and chip-set driver updates,

If the issue persists, is recover the original application from the recovery manager: Click here for instructions to retain the original Omen controller.

The only other thing to do is to uninstall the software and install a fresh copy from the Microsoft store: click here

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Bermac]

Dear Betty0610,

Your solutions aren't working. I've wrote on begining that i don't have HP computer but just HP Omen Mindframe headphones.

Proposed apps are working only on HP hardware. Right now I have 140$ worths headphone without passibility to manage them so I will be glad if someone could help me.

[Riddle_Decipher]

@Bermac Have you installed the Command center using the windows store: click here,

If not, I suggest you do, as it should help get the software back up and running, once its removed, you may also want to create a new user account and check if that works.

Keep us posted & have a good day, ahead.