HP Omen Outpost not working on the latest Omen 17 (2023) series

[myth71]

Hi

I have been using my Omen Outpost mouse pad on my 9th gen Omen 17 (2019) for a while with no lighting issues when connected via USB C.

I have recently purchased an Omen 17 (2023) and the pad lighting no longer works although connected via USB C.

I went back to the shop and checked my Omen Outpost with the following devices & results:

Omen 17 (2023) > not working

Omen 16 (2023) > working (on both USBC ports)

HP Victus (2023) > working

It is quite strange and funny to see that the lighting of my Omen Outpost still does work on mid (Omen 16) and low end (Victus) gaming laptops while on the high end (Omen 17) it does not.

Hope HP can fix this via future BIOS updates, if it is possible.

P.S.: This is not related to any Windows power settings as I get the same results while in BIOS Setup.

Changing any of the 2 USB settings in BIOS configuration doesn't help either. 

[Rainbow23]

Hi @myth71,

Welcome to the HP Support Community. 

This issue might require one on one interaction over the phone to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead! 

[myth71]

Hi

Thanks for the information.

I contacted HP via the link you gave, but unfortunately the guy was not able to help and asked me to contact HP Turkey for further assistance.

Please note that my issue covers the entire Omen 17 (2023) series, 17-ck0xxx and 17-cm0xxx

Omen 16 and Victus are both ok, but there is an USBC PD issue with the Omen 17 which hopefully can be fixed via BIOS update asap.

The frame lighting of the Omen Outpost does not work on any Omen 17 (2023) series device.

That might not seem to be a big deal for people who are not using the Omen Outpost, but in fact it is an issues for all users, since this is an issue with the PD functionality of the USBC/Thunderbolt port.

The issue exists in the initial BIOS ver F.05 and has not been fixed in F.07 either. 

Please have this sorted asap.

Thanks.