HP REVERB G2 Mixed Reality Error 15-13

[JojoThaBeast]

Just got a Reverb G2 and I've been dealing with it for over a day now trying to fix it. Took it out of the box, set it up as instructed, and it's giving me a 15-13 code. I've seen that reinstalling windows would fix it, but I'm not trying to do that. I've reinstalled WMR, SteamVR, and SteamVR for WMR, still not working. Can someone please help?

[Dilip_18]

Hi@JojoThaBeast,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Reverb G2 Virtual Reality Headset gets error code.

I have a few recommendations 

• Make sure that the most recent drivers are installed for the headset and USB controller.
• Make sure that the Microsoft USB driver is used. There should be the word 'Microsoft' in the name of the "eXtensible Host Controller" device. See example below: 
• Try plugging the cable into a different USB-3.0 port on your computer. (Try all USB Type-C and Type-A ports)
• Use the included USB-C to A adapter to try different ports.
• Try plugging the headset in through a USB Hub to the computer.
• NOTE: HP recommends using only USB controllers built into the motherboard with Reverb G2devices. If you are unable to connect your device after check all the available ports, please contact HP Support.
• Sometimes during the resume process, the video card cannot establish a connection, so unplugging the USB Type-C from the PC and plugging it back may help to establish a connection.
• This issue may be fixed by unplugging and plugging the headset cables from the PC (making sure they are fully seated), or rebooting. If the issue persists, try connecting the video cable to a different DP port.

Hope this helps! Keep me posted. 

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