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10-27-2021 09:54 AM
Hope someone can help me.
Currently having issues with my Reverb G2 cable, basically I lose connection sometimes have to restart the pc several times for it to work. Including I've tried on a different pc and no luck. One of the error codes is 1-4
Saw some forums stating that HP is providing a free cable replace for products still under warranty. My Reverb is still under warranty for the next 5 months.
Unfortunately I'm in Bahrain and HP support is only via virtual agent which is useless for this issue. I've found a phone number which doesn't work. The product was bought in UAE and shipped to Bahrain and I've tried my luck with them and no joy so far.
Anyone knows if there is any international support for this kind of issues? Specially when you can't contact your local support?
Thanks in advance for the help
10-30-2021 07:08 AM
Thank you for waiting! I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any).
You should be contacted within 4 business days (Excluding Holidays & Weekends).
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Please send us a Private Message, if you aren't contacted within 4-5 business days.
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It's been a pleasure interacting with you and I hope you have a good day ahead
10-30-2021 04:39 PM
I have the same issue, I need the 2nd generation cable as my G2's are virtually (no pun intended) useless. I can't get to speak to anyone, I have on 2 occasions set up a call back neither of which I received. I'm in the UK and so far very disgruntled with HP.
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